海外JOBThailand - Native Japanese Customer Service Specialist
仕事内容
Project Overview:
Join an international online travel platform and support customers with travel-related inquiries, bookings, and reservation changes.
Key Responsibilities
Handle inbound customer inquiries, mainly by phone, with chat and email support when required.
Help Japanese-speaking customers with general inquiries, account and order updates, changes, cancellations, and other service requests.
Give professional, accurate and timely support so every customer has a positive experience.
Investigate customer concerns and resolve them according to established processes and guidelines.
Work with internal teams to resolve complex customer issues.
Keep accurate records of customer interactions and case resolutions.
Meet individual and team targets for customer satisfaction, service quality and productivity.
Support continuous improvement initiatives that enhance the overall customer experience.
事業内容
Project Overview:
Join an international online travel platform and support customers with travel-related inquiries, bookings, and reservation changes.
Key Responsibilities
Handle inbound customer inquiries, mainly by phone, with chat and email support when required.
Help Japanese-speaking customers with general inquiries, account and order updates, changes, cancellations, and other service requests.
Give professional, accurate and timely support so every customer has a positive experience.
Investigate customer concerns and resolve them according to established processes and guidelines.
Work with internal teams to resolve complex customer issues.
Keep accurate records of customer interactions and case resolutions.
Meet individual and team targets for customer satisfaction, service quality and productivity.
Support continuous improvement initiatives that enhance the overall customer experience.
福利厚生
Annual leaves - 12 days
Allowances - Monthly Housing THB 6,000
Medical insurance - Group health insurance
Other relevant benefits - 30 days paid sick leaves
Dental insurancer
Relocation allowances THB 12,000 (This includes Visa fee & relocation expenses & e visa & Transport & extra luggage's etc..)
掲載した担当者からのメッセージ
Dear All,
This side Alisha from Mindpec Solution
Are you considering an international career opportunity where you can utilise your Japanese language proficiency while gaining valuable professional experience in a global working environment?
Bangkok, Thailand, is a vibrant and internationally connected city, offering modern infrastructure, convenient public transportation, a wide variety of Japanese restaurants, shopping facilities, and a diverse lifestyle. It provides an attractive environment for professionals looking to experience overseas employment while enjoying a comfortable standard of living.
Whether you have previous customer service experience or are looking to explore new career opportunities by utilising your Japanese language skills, we would be pleased to hear from you.
By joining an international working environment, you will have the opportunity to enhance your communication, customer service, and problem-solving abilities while developing valuable cross-cultural experience.
We understand that relocating to another country for employment is an important decision that requires careful consideration. Therefore, we are more than happy to provide the necessary information and guidance regarding the position, salary package, relocation arrangements, and working environment to help you make an informed decision.
Should you be interested in exploring this opportunity, please feel free to contact us. We would be delighted to assist you and address any questions or concerns you may have, without any obligation to apply.
We sincerely look forward to hearing from you and supporting you in exploring your next international career opportunity.
求人概要
| 勤務地 | タイ・バンコク |
|---|---|
| 職種 | その他 |
| 給与 | 月収 THB 60,000～70,000 日本円の目安 283,363円～330,590円給与と生活水準 Salary, Benefits & Relocation Package- Monthly Salary: THB 60,000–70,000, depending on experience, skills, and interview assessment. - Relocation Allowance: THB 12,000 (one-time payment for eligible expatriate employees upon joining). - Work Visa: Visa sponsorship provided by the company. - Flight Ticket: One-way flight ticket to Bangkok, Thailand. - Accommodation: Hotel accommodation for 7 days upon arrival. - Medical Benefits: Health and medical insurance coverage. - Standard of Living: Competitive salary package to support your relocation and living expenses in Bangkok, Thailand. |
| 勤務時間 | Rotational Shift |
| ビザサポート | あり |
| 雇用形態 | 正社員、業務委託 |
| 特徴 | 職場に日本人が多い 住宅手当あり |
応募条件
| 応募資格 | Native Japanese + B1 English Must have Bachelors Degree Ok to work in Bangkok Must have passport |
|---|---|
| その他 | ネイティブレベル |
| 求める人物像 | Native Japanese + B1 English Must have Bachelors Degree Ok to work in Bangkok Must have passport |
企業情報
| 業種 | サービス系 |
|---|---|
| 従業員数 | 11～50名 |
