海外JOBCustomer Support Specialist - Kuala Lumpur - Hybrid
仕事内容
Job Overview
We are seeking a Japanese Speaking Customer Support Specialist to join a growing international organization based in Kuala Lumpur.
The ideal candidate is a native Japanese speaker with at least 1 year of customer support experience, strong problem-solving skills and the ability to thrive in a fast-paced, multicultural working environment.
What Will You Do:
Respond to customer inquiries through live chat, email and phone in a timely and professional manner.
Provide accurate information about financial products, services and account-related matters.
Assist clients with account inquiries, technical issues and general troubleshooting.
Handle customer concerns and complaints professionally, ensuring effective resolution.
Cooperate effectively with internal departments to resolve customer issues.
Maintain accurate records of customer interactions, requests and resolutions.
Follow established procedures, internal policies and service quality standards.
Identify recurring customer issues and recommend improvements to enhance the customer experience.
Maintain high customer satisfaction through clear communication and efficient support.
What Makes You a Good Fit:
Native Japanese speaker with excellent written and verbal communication skills.
Good command of English, both written and spoken.
Minimum 1 year of professional customer support or customer service experience.
Experience in financial services, fintech, forex or a related industry is an advantage.
Strong interpersonal, communication and problem-solving skills.
Ability to multitask and manage customer inquiries efficiently.
Good computer literacy and ability to learn new systems quickly.
Customer-focused mindset with strong attention to detail.
Ability to work independently while collaborating effectively with a team.
Willingness to work 9-hour rotating shifts. No Midnight shift is required.
What We Offer:
Competitive salary package and additional allowances.
Medical insurance coverage.
Annual leave benefits.
Relocation allowance for eligible overseas candidates.
Hybrid working arrangements.
Supportive, multicultural and professional working environment.
Training and professional development opportunities.
Career growth opportunities within a global organization.
Exposure to international clients and financial services operations.
事業内容
At Arvion, we empower businesses with expert Business Process Outsourcing (BPO) solutions, specializing in customer service, back-office operations, and recruitment process outsourcing. Our seamless, scalable, and cost-effective services help companies streamline operations, enhance customer experiences, and drive sustainable growth. With a commitment to innovation, efficiency, and excellence, Arvion is your trusted partner in optimizing business performance in a dynamic global market.
福利厚生
What We Offer:
Competitive salary package and additional allowances.
Medical insurance coverage.
Annual leave benefits.
Relocation allowance for eligible overseas candidates.
Hybrid working arrangements.
Supportive, multicultural and professional working environment.
Training and professional development opportunities.
Career growth opportunities within a global organization.
Exposure to international clients and financial services operations.
掲載した担当者からのメッセージ
We are seeking a Japanese Speaking Customer Support Specialist to join a growing international organization based in Kuala Lumpur.
The ideal candidate is a native Japanese speaker with at least 1 year of customer support experience, strong problem-solving skills and the ability to thrive in a fast-paced, multicultural working environment.
求人概要
| 勤務地 | マレーシア・クアラルンプール |
|---|---|
| 職種 | 営業 事務・管理 サービス・販売・外食 その他 |
| 給与 | 月収 MYR 9,000～11,000 日本円の目安 351,811円～429,992円給与と生活水準 What We Offer:Competitive salary package and additional allowances. Medical insurance coverage. Annual leave benefits. Relocation allowance for eligible overseas candidates. Hybrid working arrangements. Supportive, multicultural and professional working environment. Training and professional development opportunities. Career growth opportunities within a global organization. Exposure to international clients and financial services operations. |
| 勤務時間 | Hybrid working arrangements. Morning and day shift is work from office. Night shift is work from home. |
| ビザサポート | あり |
| 雇用形態 | 正社員 |
| 特徴 | 英語力が活かせる 職場に日本人が少ない 現地採用多数 住宅手当あり 女性歓迎 |
応募条件
| 応募資格 | Native Japanese speaker with excellent written and verbal communication skills. Good command of English, both written and spoken. Minimum 1 year of professional customer support or customer service experience. Experience in financial services, fintech, forex or a related industry is an advantage. Strong interpersonal, communication and problem-solving skills. Ability to multitask and manage customer inquiries efficiently. Good computer literacy and ability to learn new systems quickly. Customer-focused mindset with strong attention to detail. Ability to work independently while collaborating effectively with a team. Willingness to work 9-hour rotating shifts. No Midnight shift is required. |
|---|---|
| 英語 | 日常会話レベル |
| 求める人物像 | What Makes You a Good Fit: Native Japanese speaker with excellent written and verbal communication skills. Good command of English, both written and spoken. Minimum 1 year of professional customer support or customer service experience. Experience in financial services, fintech, forex or a related industry is an advantage. Strong interpersonal, communication and problem-solving skills. Ability to multitask and manage customer inquiries efficiently. Good computer literacy and ability to learn new systems quickly. Customer-focused mindset with strong attention to detail. Ability to work independently while collaborating effectively with a team. Willingness to work 9-hour rotating shifts. No Midnight shift is required. |
企業情報
| 業種 | IT・通信系 サービス系 マスコミ系 その他 |
|---|---|
| 従業員数 | 10名以下 |
