海外JOBEmergency Support Representative - Native Japanese
仕事内容
We are looking for candidates with experience in one or more of the following areas:
Emergency Support / Emergency Response
Medical Frontline Services
Healthcare Customer Service
Emergency Hotline / Crisis Response
Customer Service BPO experience handling urgent or critical situations
Candidates with experience supporting customers in high-pressure or sensitive environments are highly encouraged to apply.
Hiring Process
The selection process consists of:
English Assessment
Japanese Language Assessment
Operations Interview
Key Responsibilities
Handle emergency and distress-related cases with professionalism, empathy, and care.
Assess the urgency of situations and collect critical information accurately.
Provide clear guidance while maintaining calm and composure under pressure.
Coordinate with internal teams and emergency responders when required.
Maintain accurate incident documentation while ensuring confidentiality.
Deliver excellent customer service during high-pressure and sensitive situations.
Preferred Skills & Competencies
Successful candidates should demonstrate:
Strong communication skills in Japanese and English.
Ability to remain calm and focused during emergency situations.
Excellent problem-solving and decision-making abilities.
High level of empathy and emotional intelligence.
Ability to work effectively in a fast-paced and challenging environment.
Additional Advantage:
Candidates with emergency response-related certifications or experience, such as CPR, Emergency Response, EMS, Fire/Police Dispatch, or similar qualifications, will be preferred.
Important Note
This role involves supporting customers during medical, safety, and crisis-related emergencies. Candidates must be comfortable handling emotionally sensitive situations and working on rotational shifts, including weekends and night shifts.
事業内容
About Mindpec
Mindpec Solutions is a global talent acquisition and workforce solutions company specializing in connecting exceptional professionals with leading multinational organizations across diverse industries.
With a strong presence across the APAC region, Mindpec partners with global clients in sectors including Business Process Outsourcing (BPO), Information Technology, FinTech, Digital Services, Healthcare, Engineering, Manufacturing, and Shared Services.
Our expertise lies in identifying top multilingual talent and delivering recruitment solutions for roles ranging from entry-level specialists to senior leadership positions.
Why Join Through Mindpec?
Global career opportunities with leading multinational companies
Dedicated recruitment and interview support throughout the hiring process
Employment Pass and relocation assistance (where applicable)
Access to exclusive positions that are not publicly advertised
Professional guidance from application through onboarding
At Mindpec, we are committed to helping professionals build rewarding international careers while delivering outstanding talent solutions to our clients worldwide.
福利厚生
Benefit:- 19 Days AL + 11 Days Public Holiday +14 sick Leaves
Dental:- RM 200 per year
Medical Benefit Covered with well reputable insurance company
KPI:- Up to RM 300++
Employment Visa
1 time Flight ticket
Pick up from Airport.
14 Days company’s accommodations
求人概要
| 勤務地 | マレーシア・クアラルンプール |
|---|---|
| 職種 | 事務・管理 医療・福祉・介護 その他 |
| 給与 | 月収 MYR 10,000～13,000 日本円の目安 399,116円～518,851円給与と生活水準 Salary Package• Basic Salary: MYR 13,000 • KPI Allowance: Up to MYR 300 • Night Shift Allowance (NSA): Up to MYR 300 |
| 勤務時間 | Rotational Shift (5 Days working and 2 days rotational off) |
| ビザサポート | あり |
| 雇用形態 | 正社員 |
| 特徴 | 英語力が活かせる 職場に日本人が多い |
応募条件
| 応募資格 | Native Japanese Who is ok to work in Malaysia Preferred Candidate Background Candidates should have experience in one or more of the following: • Emergency Support / Emergency Response • Medical Frontline Services • Healthcare Customer Service • Emergency Hotline / Crisis Response • Customer Service BPO with experience handling urgent or critical situations |
|---|---|
| その他 | ネイティブレベル |
企業情報
| 業種 | IT・通信系 サービス系 |
|---|---|
| 従業員数 | 10名以下 |
