海外JOBCustomer service
仕事内容
Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
事業内容
Business Process Outsourcing (BPO) involves hiring a third party to handle daily operations, such as customer service, IT, or payroll. BPOs save time and lower labor costs. Front-office BPOs handle customer-facing tasks like sales. Back-office BPOs manage internal tasks like accounting
福利厚生
Relocation support - Visa, flight ticket, Accommodation
Medical and dental insurance
求人概要
| 勤務地 | マレーシア・クアラルンプール |
|---|---|
| 職種 | 営業 事務・管理 企画・マーケティング・経営・管理職 サービス・販売・外食 |
| 給与 | 月収 MYR 9,000～10,000 日本円の目安 358,691円～398,546円 |
| 勤務時間 | Normal working hours depending on project |
| ビザサポート | あり |
| 雇用形態 | 正社員 |
| 特徴 | 英語力が活かせる 職場に日本人が多い 残業なし 渡航費支給 女性歓迎 |
応募条件
| その他 | 日常会話レベル |
|---|
企業情報
| 業種 | サービス系 |
|---|---|
| 従業員数 | 11～50名 |
