海外JOB【マレーシア】QAマネージャー Quality Assurance Manager
仕事内容
◆◇◆◇人気・Malaysiaのペナン島にあるBPOにて QA quality assurance Managerを募集中しています◆◇◆◇
Job Type: Full-time
QA for Emergency Customer Support Project
24 *7 Rotational shift
Penang Malaysia
Candidate profile:
· Experience in emergency response or high-stress emergency communication centre environments
· Ability to clearly communicate with customers in a timely manner
· Experience working with a CAD application and proficient in MS Office
· Experience and knowledge of regulations and compliance within an emergency services environment
· Open to flexible scheduling based on preference, including days, nights, and weekends
· Able to commute to an office of majority of the work schedule
· Home network requirements must be met
· Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication equipment
· Current certification in CPR, emergency, fire, and police dispatch is a plus
· Ideal candidates will be proficient in Japanese/English both in written and speaking communication
· Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
· Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
· Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices
· Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
· Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies
· Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
· Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
· Complete phone time to keep current on programs (as applicable)
· Contribute to maintaining forms and legends documents
· Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Japanese native＋ Fluent in English (spoken and written).
Location: KL Sentral, Kuala Lumpur, Malaysia
Working hours: Sunday to Monday, 24*7 operation (any 9 hours ) Rotational shift
Benefits:
Working Visa sponsorship
Air ticket to KLIA
14days of Accommodation
Health Insurance
Dental Insurance
Training support and etc.
MINDPEC SOLUTIONS SDN. BHD.
Ayako Takano
事業内容
MindPec Solutionsはマレーシア・クアラルンプールオフィスを拠点に活動しているアウトソーシング会社です。
大手BPOやIT企業の求人を取り扱っています。
福利厚生
有給休暇-１５日、病気休暇-１４日、保険加入
掲載した担当者からのメッセージ
皆さま、こんにちは！マレーシア移住して６年のTakanoです。
以前に10年務めた海外営業担当時にアジア各国を出張で訪問した経験もあり、海外生活にとても興味がありました。
40代半ばの渡航はなかなか勇気は要りましたが(笑) 現在にいたるということは、かなり充実して生活をしているのだと感じています☺
始める事に遅いことは何もないー が私の人生訓。
海外での生活についてはアドバイスさせていただける事もあると思いますので、ご不明な点などお気軽にご連絡ください☺
Line/Kakao→ aya-malaysia
求人概要
| 勤務地 | マレーシア・Penang |
|---|---|
| 職種 | サービス・販売・外食 その他 |
| 給与 | 年収 MYR 15,000～18,000 日本円の目安 598,815円～718,578円給与と生活水準 ヌードル１杯 RM１５ リンギット 約410円 |
| 勤務時間 | 24*7 Rotational shift |
| ビザサポート | あり |
| 雇用形態 | 正社員 |
| 特徴 | 英語力が活かせる 本社採用あり 渡航費支給 スカイプ面談OK |
応募条件
| 英語 | ビジネス会話レベル |
|---|
企業情報
| 業種 | サービス系 その他 |
|---|---|
| 従業員数 | 5001名以上 |
